Notifications and alerts

Comprehensive guide to managing notification settings and viewing alerts for vehicle events, maintenance reminders, and system updates.

The notification system keeps you informed about important vehicle events, maintenance requirements, and system updates. This feature provides customizable alert preferences and a centralized notification management interface.

Configuring custom notification rules

In the web application under app.ctechnology.io, navigate to the settings of a vehicle through the respective menu entry.

Select the property you want to configure notifications for (e.g. “Battery level”), an operator (e.g. “less than”), and a threshold value (e.g. “20%”). Choose a priority, as explained below (LOW, MEDIUM, HIGH, ALERT), and click “Add rule”.

You can delete existing rules by clicking the trash can icon next to the rule.

Receiving alerts

As explained in the previous section, alerts can be received as any of:

• Push notifications (ALERT): Delivered directly to your mobile device when the app is installed and notifications are enabled.
• Desktop popup (HIGH): Displayed on any desktop computer where you are logged into the web application.
• Webapp popup (MEDIUM): Shown as in-app notifications within the web application.
• Logbook entry (LOW): Recorded in the logbook section of the web application for later review.

Clicking on a push notification will take you directly to the relevant app.

Both in mobile apps as well as in the web application, a counter badge on the notification icon indicates the number of unread notifications awaiting your attention. You can open the navigation drawer by clicking on the icon to view all notifications. Clicking “Mark all as read” will clear the unread status from all current notifications and remove the notification badges throughout the app.

Organization notifications

If you are a member of an organization, a team member of your organization can set you up as the recipient of an organization notification rule. Organization rules watch a selection of the organization’s vehicles and notify the people the organization chose. You do not have to configure anything to receive them. For how organizations create rules, see Notifications for organizations.

Receiving organization notifications

Every notification from an organization rule is always kept in your notification history. The organization decides whether you are also notified in the web application and by push notification on your mobile device. Notifications from an organization rule show the name of the rule as their title in the notification list .

Choosing whether you receive emails

The organization can also send you emails for a rule. You decide whether you want them. Open your profile settings and go to Organization notifications. The pane lists every rule that notifies you, with the channels the organization enabled for you (History, Web and App) and an email switch for each rule.

• Switch the email off to stop the emails of that rule. The switch is unavailable with the note “The organization sends no emails for this rule” if the organization did not enable emails for you.
• After you switched emails off, the pane shows when you unsubscribed. Switch the email on again at any time.
• Only you can switch emails back on. The organization cannot override your choice.

Switching the emails off does not change your notifications in the app or your notification history.

Unsubscribing from an email

Every email from an organization rule contains an unsubscribe link for each rule it reports on. Open the link to see the rules and the organization it concerns, and click Unsubscribe. You do not need to log in. Many email programs also show their own unsubscribe button, which works in one click.

After unsubscribing, the page confirms “You are unsubscribed”. To change your mind, click Subscribe again on the same page, or switch the emails on in your profile settings as described above. If the link shows “This link is not valid”, it is incomplete or the rule no longer exists. Once you are logged in, you can manage your organization notifications in your profile settings.